We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. . Al almacenar su informacin de pago, usted puede
Therefore, Securus will only issue credit for Securus Video Visitation when a Securus . Please select a password that would not be obvious to someone trying to guess your password. THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. dgitos de la cuenta (la Informacin de tarjeta) de forma segura en un
Storage of your messages may continue even after your account has been terminated. You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. Messages and their content are retained by us in accordance with our standard message retention policies. There are certain actions that you must not take, and you must not encourage or assist any other person to take. Account holders that request an optional paper billing statement may be charged $2.00 per statement. crdito o dbito de forma segura en sus archivos para aadir fondos
To be eligible for text notifications, you must be enrolled in Securus Online. barring of further use of our Products or website. You may not decompile, reverse engineer, or otherwise attempt to derive computer source code, underlying ideas, algorithms, structure, or organization of any of our Products. Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page. The Contact Center is open seven days a week 24 hours per day. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. The term Dispute means any dispute, action, claim, or other controversy between you and us, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. learn more est sujeto a cambios. Inmates will receive one, 45 minute visit each week. Alaska and TDCJ customers have 365 days to request a refund. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. Phone: 800.844.6591 Email: customer_service@correctionalbillingservice.com Securus WEBSITE. However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). The inmate phone services vendor has changed from GTL to Securus. The Contact Center is open seven days a week 24 hours per day. What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? Name of the facility from which the account holder is receiving calls. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. Does the mobile app allow you to save cards on file as well? Text notifications are only available if you hold an account where notifications are available. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion of our website). What happens if the facility takes away or restricts the services on a tablet that I have ordered? Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. December 1, 2022, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). August 23, 2022, Managed Access: Wireless Containment Solutions, Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals. These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. Securus Debit Account: Western UnionRefundInstructions. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. For $45.98, you can get our 90-day service plan. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). - ONLINE ASSISTANT 247 365 days a year Assistance with locating answers on this site Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. Similarly, if a court determines that the ability to provide public injunctive relief is required by applicable law, the request for such public injunctive relief shall proceed in an individual action in court. Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies
Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. We love to hear the amazing feedback! provey a la Empresa para mantener en el archivo de su cuenta. For purposes of clarification, your submission of a complaint in itself is not sufficient to be considered a good faith effort to resolve the dispute in accordance with this paragraph. This warranty does not apply to: Securus Technologies
1. transacciones recurrentes, todos los pagos se efectuarn en dlares
Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. Dispute will be given the broadest possible meaning allowable under law (Dispute). Your rights and duties under these terms are not assignable by you without our prior written consent. We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. All Tablet sales are nonrefundable. If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. Thank you for your detailed and amazing review! SIGN UP NOW WITH SECURTEL AND START SAVING This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. . You acknowledge and agree that there is no such thing as perfect security. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. Are you sure you want to end this chat with the Online Assistant? SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. To collect your money: 1. . Pricing, California How Do I Manage my Securus Video Connect Account? We will ship the Tablet is to the Recipients correctional facility within 45 business days from the date of purchase. You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. en 972.734.1111. If a court decides that the waivers or limitations set forth, above, in the Waiver of Right to Bring Class Action and Representative Claims section are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration. For more information, please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net. These terms do not provide any third party with a remedy, claim, or right of reimbursement. actualizados a la direccin de correo electrnico que usted le
https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. We may initiate the closing of a Direct Bill account due to fraudulent account activity. If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. If we suspect fraudulent activity or money laundering, we will investigate the transaction and, if it is determined the transaction was fraudulent, we will remove those funds from the incarcerated individuals debit account and return them to their rightful owner (i.e., the credit card holder). Please read this Limited Warranty carefully. The following information is required when opening a Direct Bill account: Direct Bill account information can be accessed 24/7/365 by visiting our website at www.securustech.net or calling 1-800-844-6591, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. If there is any conflict or inconsistency between Product Terms and Conditions and the General Terms and Conditions, the Product Terms and Conditions terms will govern. We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. These charges, and whats included, are subject to change from time to time. How do I get setup for eMessaging using the Securus Apple iOS app? We provide our Products using reasonable skill and care. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the closed account, but could take up to one billing cycle to be reflected on the credit or debit card statement. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs Further, Securus cannot be responsible for the quality and download speed of your Internet Service Provider (ISP). It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. You understand and agree that we may rely on the authority of anyone accessing your account or using your password. Where is my account balance located online? We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. The Fee may vary by facility. Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. Resolute may be reached telephonically at (800) 776-6060. *A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill. How do I add another inmate to my account? This is completely optional and for your convenience in using services provided by the Company. 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