Surely. Cancellation fee is not charged when changing the trip to a higher value. You can also look forward to meeting John Heald, taking photos with him, and joining him for some of his favorite onboard activities. The final balance is due based on offer at 0000005940 00000 n Cancellation matrix, page 3: https://docs.vikingcruises.com/pdf/2-191004_BookingAndSaleTermsAndConditions_wMSP_v4.pdf. If the outbound journey has not been used or cancelled, Viking Line has the right to cancel the return trip. Offers may be subject to change without notice. trailer <]/Prev 839367>> startxref 0 %%EOF 111 0 obj <>stream Once you choose a voucher, it remains a voucher until it spent or expires. That said, I still want to believe, with the help of a good insurance policy, that Viking will pull through. 62 0 obj <> endobj xref No. By means of several inquiries to Viking Social (Tellus@VikingCruises.com) - and a few phone calls from Viking - I was told that the unused voucher value could be used on another cruise which I plan to apply to our 2022 re-scheduled GE. Service or handling fee and cancellation insurance are not refunded. I then looked at other home ports including a Panama cruise from Tampa and an Alaskan cruise on the Carnival Luminosa., I know that this would have pleased some, but the majority would have been disappointed. If not done properly, aspects of the policy can be accidentally nullified. This guarantee is combinable with all other Viking offers available. Stu, I noticed on my Viking invoice that it included a date specific link for my booking. As we mentioned earlier, Viking cruises arent cheap, but that doesnt mean that you cant travel frugally. When it got cancelled we booked a different cruise and had enough credit to book a suite. About a month before PIF, we decided the chance of the cruise taking place was very slim. 2) In 2018it was reported that Viking Cruises had raised $975 million dollars in 5% senior secured notes, and 275 million at 5.875%. Standard features like heated bathroom floors and high-quality wooden deck furniture really help the cruise line stand out from its competitors (and no, we havent received payment from Viking for this piece). 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. 59 or less. The squeaky wheel, as they say, got the grease. The cruise line provides luxurious river and ocean cruises, with luxurious being the key word; while most people think of a cruise vacation as a by-the-numbers affair, Viking has redefined guest expectations by providing a carefully cultivated all-inclusive experience. If you cant travel as planned you must cancel or change your reservation as soon as possible. Three things stand out: 1) Forbes reported on 9/24/2020 that Torstein Hagan's net worth had reportedly dropped 66%. He (actually they) did not "mislead" me, "mislead" is Viking corporatespeak. During our visit to Santorini which was as uncrowded as cruise director Clancy had predicted activities were naturally outdoors. The 'Viking Venus' at anchor in Santorini. The price was slightly higher, so we have $2400pp to pay in November 2021. Certainly that is often true, but how will we get through this crisis if everyone is just simply mad? With ocean cruise, timing is less of an issue, but youll still want to plan as far in advance as is possible. No deductions are made of boats, those will be returned to your boat balance once you have made your refund application. Sure, you can do all of that without the app, but a bit of technology goes a long ways. Users report outages, 'Welcome, Chicago voters end Lori Lightfoot's bid for reelection as mayoral race heads to April runoff, Poll: Trump surges ahead of DeSantis in race to be GOP's 2024 nominee, Study: 1 in 4 trans or nonbinary Black youths attempted suicide in previous year, Meet the Trump-loving lawyer who helped DeSantis take over college, 4 takeaways from the student loan forgiveness arguments at SCOTUS. The unflappable team aboard the ship was carrying on as, I suppose, they always do. 100% of Full Fare. When Viking cancels your cruise, you are entitled to a full cash refund. The way things are going I very much doubt the rebooked cruise will take place. Unable to find a cruise to your liking? Another essential download is the Viking Voyager app, which lets you see daily events, plan your cruise program, and book shore excursions, spa appointments, and dinner reservations. We make sure cruisers are fully prepared for their cruise vacation with tips on ships and ports. We had three cruises booked as pandemic was happening. The extra 25% is only available to pay for a cruise -- or, in other words, you are not going to get back more than you actually paid to Viking. Full Disclosure:I did not ask about earlier than Decemberbecause of our work schedules. The 125% voucher applied to a 2022 cruise is a vote of confidence in Viking, but it does have some risk. If youre planning on drinking regularly no judgments here, were talking about a vacation there are a couple of ways to keep your budget in check. Things are not great to be sure. Started June 21, 2021, By When Viking came through with the 125% voucher we moved to much larger cabins and added other items (air, pre/post extensions, etc.). Free expert cruise tips and news from Cruise Hive! OxnPPYeC% Under the terms of the voucher, you can't get your cash back until 2022, when the voucher expires. Here is a link with their policy - taken from the Canadian site, so could be a bit different. The Risk-Free Guarantee allows guests to change their cruise date up until 24 hours before their planned departureand Viking will waive any fees. Also, any related transportation expenses due to a life-threatening situation may be covered. Obviously, that didn't happen. Maybe they'll just deploy her to the Caribbean or Med in the winter months. 0000585278 00000 n Planning in advance should help you avoid a costly mistake (or embarrassing faux pas). If things go wonky better to let Viking Air deal with it. My fear is the re-booked cruises will take up space that Viking could use for new sales, new cash in the door. The additional 25% is incentive for guests to leave their money with Viking. We'd been booked on Tulipsand Windmills for this past April. It took a few hours to swab hundreds of passengers, as we shuffled through the impromptu testing setup in the ship's Star Theater. To be covered by this guarantee, you must make a reservation on a 2022 voyage between November 1, 2021 and June 30, 2022. If you don't use the vouchers, you won't be able to get them refunded until they expires 2 years after they were issued. Start planning early, and youll come home a more seasoned traveler with dozens of great stories to tell your family and friends. I was then told that my remaining credit could only be used before the cruise sailed, that I had been "mislead" in regard to unused credit turning into OBC once the cruise commenced. Before I'd had the chance to get breakfast, Clancy made the disappointing announcement that "there is no clearance for guests to go ashore," attributing the decision to "local health authorities here in Malta" and the spread of the omicron variant on the island. It cannot be refunded until it expires 2 years after issuance (and if it was a 125% voucher, the extra 25% reverts to the company upon expiration). Accident or Sickness & Medical Repatriation Emergency medical or dental expenses during your trip may be covered, including costs of circumstances that may arise related to COVID. Long story short I was also able to negotiate substantial OBC. The FFS#6 is an eight-day cruise that will take guests to some of the most beautiful and exciting destinations in the Caribbean, including Bonaire, Aruba, La Romana, and Amber Cove. NOT HAPPY. Your fare includes a shore excursion in each port of call (including all port charges and government taxes), onboard meals with beer and wine, Wi-Fi access, self-service laundry, spa access, and 24-hour room service. nr. 19952023, The Independent Traveler, Inc. Viking River Cruises offer a 3.3 percent discount for travelers who pay via e-check, so if youre looking for a way to reduce your expenses, thats a great place to start. 0000021972 00000 n Service and/or handling fee and cancellation insurance are not refunded. Weve been to. 0000550588 00000 n Isnt it funny. The Viking River Cruises website contains gratuity recommendations for various cruises, along with currency recommendations. 89-60. On the morning of Dec. 26, we arrived as scheduled in Valletta, Malta, docking within view of the gorgeous old city. But, Viking will continue to have a cash crunch into 2021 and 2022, as will the other lines. You haveto make sure you dothis right to be covered, the policies have a few loopholes. Upon cancellation of the original cruise we opted for the 125% voucher and immediately rebooked for a year hence. Maybe someone else will be able to shed some light. That is up to you. In other words, we have quite a bit of extra value in the hopper for the rebooked cruise. How will Viking continue to pay staffand meet expenses? `)Y:+eW])RvJ+eW]2o7o7WX,. 0000005312 00000 n Hoping and waiting for our December 2021 cruise has kept my sanity through the pandemic! The Fosses rebooked their cruise for this April. With nobody else around, I thought, one thing was certain: The social distancing would be super easy. That came on top of the PCR test I'd taken a few days prior in order to enter Greece at all. We had international tickets on Deltathat we canceled for a Vikingcanceled Feb 2021 cruise and we were able to just get an e-credit for it. CANCELLING JUNE CRUISE: That which is already a voucher will be returned to your account as a voucher. A significant number of occupied cabins won't produce any new revenue. I paid $5000 using an FCC and $5000 on my credit card. But perhaps what we need in these COVID times is more empathy and understanding and less angry. 0000550485 00000 n Route trips outbound and homebound. What about re-booking for April 2022? Long story short, I prevailed. Still, simply going on the trip was something of a leap of faith. Photo: Courtesy of Paul Brady. We "lost" out the first rebook and got lots back the second rebook. For instance, the Easy package now costs 273, or $322, for a cruise . In fact, it was originally issued as a 125% voucher; if I don't spend it on another cruise, I will only get $4000 cash back from Viking when I apply for a refund after it has expired two years from the date of issue (that is spelled out on the voucher). . `)Y The more you have in vouchers or will have to take in vouchers, the more the scales tilt to waiting for Viking to cancel. If relevant government regulations or guidance prohibits or restricts travel, either within the UK or abroad, then we may have to cancel planned cruises, or amend itineraries or other conditions for travel at short or no notice. CC Help Jenn Final payment comes up in August and given how bad things appear in South America I am not sure what to do. As an alternative to reimbursement of cancelled trips more than 24 hours before departure, you can in some cases change the date of travelling or have the money deposited for a new trip within 6 months (12 months for cancellations from 15th of March 2020 and onwards). You can do this online at. CRUISE HIVE LTD 2008-2023. (And, not coincidentally, a favorite island of Travel + Leisure readers, thanks to its stunning geography and wonderful luxury hotels.). As a private resort destination for Carnival, Amber Cove is crammed with watersports activities, dining opportunities, shopping, shore excursions, and fun attractions. CC Help Jenn this does not apply when changing within 24 hours before departure. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be processed only after the return of airline ticket. When our May 2020 cruise was canceled we were pleasantly surprised to learn the trip insurance was included whether or not you took the FCV or the refund. If we had canceled, it would have been a $250 change fee. Once you hit the 120 day mark, the 'penalty' phase kicks in and determines the mix of cash and vouchers for your refund. These events include cocktail parties, breakfasts, question-and-answer sessions, tea times, karaoke nights, and more. But whatever happens, there's . I hope theyll be equally flexible if our cruise gets canceled. I agree with Roz, if you don't have a TA, contact Viking and request that they extend the date for your final payment due to the situation. As such, guests traveling on either an ocean or river ship may experience minor day-to-day variations in how we implement our overall program. This is a point of great confusion for me. Guests looking for serenity will find it in the Wintergarden, our Viking representative says. Located in the eastern Caribbean, this private 30-acre retreat is exclusively offered as a port of call to cruisers from Carnival and its sister companies. Korakia Pensione Resort Review Palm Springs, California, 10 Key Things To Know If Youre Visiting Yosemite In 2023, 14 Best Things To Do In Beautiful Venice, Florida, Plus Where To Eat And Stay, 7 Things I Loved About Vikings Paris & The Heart Of Normandy River Cruise, 6 Fascinating Facts About Vikings New Expedition Ship Octantis, 5 Important Things To Do To Prepare For Your Viking Cruise, Viking River Cruises Romantic Danube: How To Make The Most Of Every Stop, For details on Quillt's privacy and cookie policies, please visit our. But before I boarded the Venus, outbreaks of COVID-19 had been reported on other cruise ships with similarly strict policies. Thats fine if youre on an ocean cruise, but for river cruises, make sure youre taking advantage of the local culture. NFL's 'Sodfather' explains what went wrong with Super Bowl 57 field. Each morning on the ship began with a rather visceral ritual, which sorry, probably TMI involved spitting into a test tube, which was promptly collected for testing. Powered by Invision Community. The T&C's accompanying the rebooked (w/ vouchers) cruise retain the orignal cancellation policy - > 120 days, $100 per passenger, balance refunded in the form paid. However, once youve paid, you dont need to spend much more. Jun 03, 2020 at 4:02 pm. On a Viking cruise, diners can visit any restaurant without incurring any additional charge. It serves little purpose in this crazy world. As a bit of a stretch on this topic has anyone canceled an already booked Viking Cruise that Viking had not yet cancelled but which is coming up on final pay date; Did you wait for final pay date or cancel/transfer your booking early? Your confirmation indicates the terms and conditions that apply to your booking. Unlike a government, they cannot print money. Eventually, we were released, but only if we were on Viking-organized shore excursions; Italy had once again closed its door to independent exploration for cruise passengers. Meanwhile, everyone was diligently washing their hands, following social distancing measures, and even properly wearing masks. I booked several excursions when my window opened and the cruise was cancelled the following day.
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