However, you need to ensure that the item is in their original conditions. Then you can choose a preferred carrier and return the product. For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv
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y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP You probably have one of these proofs to make returns. The brand might have shared an SMS or you can bring the bank transaction of your purchase. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Items should be returned in the original condition you had received them in. Ensure that you make a valid return request online and even in-store. Here is All About It [Updated], Does Amazon Accept EBT? Create New Return. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. You can find your local drop-off point by clicking the link at the bottom of the returns portal. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. As soon as they complete the process, you will get an email. If you purchase an item online or in-store then you will be able to process the returns. 3 0 obj
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While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. SNAP EBT Benefits For Eligible Purchases. stream
If the package is opened, damaged or been used, Superdry wont accept the return. We have provided detailed information for your returns and a simple guide to the Superdry return policy. 1.95. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. The customer can still reject the item after its been repaired or replaced. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. 4. Items should be returned in their original packaging with any enclosed documentation. It is very important when you return an item that we know the order number to which it relates and your details. They have another 14 days to return the goods once theyve told you. Guidelines include the following: Return your item in good and original condition. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). 3. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Free shipping for many products! RBcpO- Original Proof of Purchase must be presented for a Return or Exchange. Superdry Environment Policy. 7. Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. <>
Fill out the necessary information and start your returns. Email Address *Required Field. Currently, Superdry return policy claims to avoid exchanges. Superdry follows a '30 day no questions' asked return policy online. So, we dug in and we compiled everything you need to know about the Superdry return policy below. endobj
It will help you with easy returns and exchanges. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. Wait for a confirmation email once Superdry has refunded your money. 2. IU(nk A valid Health Service Discounts account will be required to obtain the unique discount code. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . There are certain exclusions that you have to keep in mind. Returns are applicable to full priced items only. Find the Chargeback Instantly product on DoNotPay. Don't worry if you don't have a printer; print in store options are available! Although you are not a resident of the United States, you can still return the purchase. Ensure that there are no cosmetics on your item while returning it. This could be a sales receipt or other evidence such as a bank statement or packaging. Every return should contain the original packaging. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. We use some essential cookies to make this website work. Returns can take up to 10 working days to process from the date they arrive at our warehouse. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. 2. SUPERDRY_12345678). Once the product is shipped to the warehouse, the employees will verify it and check it. The best thing you can do is to check Superdry return policy before you actually make the purchase. SUPERDRY_12345678'. Refund will only be processed on the card used for the transaction. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. 1 0 obj
Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. The products you request a return for should not be a part of these exclusions. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. The 30-Day Return Policy is applicable to all products sold on Superdry.com. At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. Enter your full order number, including any text, in the designated box (e.g. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. ^|G/0oquSS.lo*?Oc Select which items you wish to return, the reason why and whether you would like a refund or exchange. Return to Nav. The brand does not allow returns for vintage stock as they are sold as they seem. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. Powered by WordPress. However, it can be hard to find all the information in just one place. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Return your item in good and original condition. . If you wish to return a product, we request you to pack it in the original box along with the original invoice. Your statutory rights are not affected. Dont include personal or financial information like your National Insurance number or credit card details. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. The vintage return policy applies to vintage items which are in stock. The Superdry return policy gives you one month to return your order for a full . 8080 872 872 10:00am to 7:00pm IST, operational every day. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. Check out this article to know more. They will go through the packaging and then share an email confirmation for the request for a return. We use cookies to improve your experience on our website and to show you personalised content. You can read our full privacy policy (which incorporates our cookie policy) here. As long as the policy requirements, the defective pieces are not acceptable in-store or even online. Got it! z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Simply use their online return portal to get started. A customer is only eligible to return within 28 days of purchase. Proof of purchase required. Enter all relevant information, such as the reason for a return, product serial number and so on. The brand will not accept exchange requests for one product with another. SUPERDRY_12345678'. Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. Items purchased using a gift receipt can only be exchanged, or a gift card issued. a free delivery in the UK mainland, plus the usual free returns. All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. How to Get a Superdry Refund Effortlessly. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. You must refund the customer within 14 days of receiving the goods back. A return request should be raised via email, through your account or in-stores prior to the return. Code must be entered at checkout. What Is the Superdry Return Policy? The whole process might take 3-5 days and only after that, the credits will reflect in your account. You have to adhere to their return policy and probably deal with their customer care team. ;jClk)( Mao^caI0ha} Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. 2. Visit our returns portal - https://superdry.returns.international. I5*[ top 20 stores with the best return policies. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. Superdry Returns Policy applies. To help us improve GOV.UK, wed like to know more about your visit today. 5. You have to visit the international return portal and fill up the form. Standard returns. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. 4. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. Gift Vouchers only valid for purchases on www.superdry.co.za. 4 0 obj
We do not allow returns, exchanges or refunds on sale items. <>
You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. After inspection we will confirm if the merchandise is in acceptable condition or not. As soon as it has been processed you will receive an email to confirm. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. Your email address will not be published. 1. Enter the order number, postcode, and email, and select proceed. Order Number *Required Field. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. No, you cannot return a vintage item back to the store. Without these details we won't be able to take the action you require. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. So, what happens if you decided to buy an item at Superdry? Our registered VAT number is GB974823775. Items cannot be returned to a Superdry concession or franchise. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. Can I make Superdry postal returns for in-store purchases? They have another 14 days to return the goods once they've told you . We ask you to take reasonable care of the goods you purchase while they are in your possession.
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